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Virtual Hugs and a COVID-19 Update

At birdsnest, the safety and wellbeing of our team, community, and customers is our number one priority and as all our minds are on the COVID19 pandemic, we wanted to share with you what measures we are taking in response to this.

Our dispatch team is taking this pandemic very seriously, with extra precautions in place to make sure that your orders are packed and delivered to you in the safest possible way. Not only have we significantly ramped up our cleaning and hygiene processes, we are also conducting temperature checks for employees who enter the building. We have implemented the recommended social distancing between our packing team members and even divided our entire team into zones with designated kitchens and bathrooms for each work group.

All parcels are flying express via the Australia Post Express Delivery service. While you’re nesting we are offering free delivery on all orders over $50 when you use the code ‘NESTING’ at the checkout. This offer is valid until 31st March 2020, Midnight AEDT. Sorry, excludes international orders.

Due to the current outbreak of coronavirus in Australia, Australia Post has updated the delivery and collection process in order to protect their staff, customers and your parcels - go team!

If you require a signature on your parcel and you are present at the time of delivery, a driver or postie will sign on your behalf. If you are not present at the time of delivery, your parcel will be dropped off at the nearest post office, in which case an Australia Post staff member will ask and record your name on your behalf.

New guidelines are in place around accepting and unpacking deliveries of stock to the Nest as well as the processing of Returns. Our teams are equipped with gloves and anti-bacterial wipes. 

We have temporarily closed our Cooma store as of 5pm Friday the 20th of March until further notice. We understand that there are members of our local community who are particularly vulnerable to this virus and we will take any measures we can to help to protect these people. While we’ll miss seeing you in-store, our website is open 24/7 as usual.

We have a special team of birds responsible for staying up-to-date with the latest information and communicating and implementing this within our team. 

Strict measures are in place to ensure the team does not come into the nest if they feel unwell.  We are conducting temperature checks for all employees who enter the building.   

All team members who are able to work from home have now commenced doing so. This significantly reduces the number of team members in our office and allows us to maintain social distancing. 

Our headquarters and the location where our parcels are packed is in Cooma, a regional town of 6,500 in NSW. At this time, thankfully, none of our team have tested positive to COVID-19 however we will continue to take a proactive approach to keep our team, community and customers safe. 

Physically, we may be keeping our distances but in spirit, we are together. Connectedness and community have always been something we value highly at birdsnest and now more than ever we hold a great responsibility to take care of one another. The strength and resilience we have witnessed in our community gives us great hope as together we face such uncertainties.

Love, the birdsnest girls x

UPDATED: This article was first published on 24th March 2020